Returns & Refund Policy
At South Downs Creations, we take great pride in creating high-quality bespoke furniture tailored to your unique specifications. Due to the customised nature of our products, we have a specific policy regarding returns and refunds.
1. Refunds for Faulty or Damaged Products
We are committed to delivering bespoke furniture that meets the highest quality standards. In the rare event that you receive a product that is faulty or damaged, we offer refunds as follows:
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Notification: Please notify us within 2 days of receiving your order if you believe it is faulty or damaged. You can contact us at southdownscreations@gmail.com
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Evidence: To initiate a refund, we may require photographic evidence of the fault or damage. This will help us assess the issue and determine the appropriate solution.
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Refund Process: Once we have reviewed the evidence and confirmed the fault or damage, we will process a refund to your original payment method. The refund will include the purchase price of the product and any applicable shipping fees.
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Timing: Refunds will be processed within 3 business days after the fault or damage is confirmed. Please note that the time it takes for the refund to be credited to your account may vary depending on your financial institution.
2. Non-Returnable Policy
We accept returns for our homeward collection within 30 days of purchase. Buyer must pay for return shipping unless the product is damaged.
As our bespoke furniture is individually crafted to your specifications, we do not accept returns for reasons other than product faults or damage. Please ensure all product details and specifications are accurate when placing your order. We recommend reviewing your order carefully and reaching out to us if you have any questions or need assistance.
3. Cancellation Policy
Given the custom nature of our products, order cancellations are generally not accepted once production has begun. However, if you need to cancel an order, please contact us immediately, and we will assess the status of your order and determine the feasibility of cancellation on a case-by-case basis.
4. Contact Us
If you believe you have received a faulty or damaged product or if you have any questions or concerns about our Returns and Refund Policy, please contact us at southdownscreations@gmail.com .
We are here to assist you and ensure your satisfaction with our bespoke furniture.